Q: What is an online shopping account and the benefits of having one?
The online shopping account serves as a speedier checkout process for our customers. By having an online shopping account our customers have the capability to: view order history, control email preferences, save their favorite items to view later, and store their billing and shipping information.
Q: What payment methods do you accept?
Credit Card (VISA, MasterCard)
It is very easy and secure for you to do online payment with us. We does not store or review your credit card details. All information is encrypted and transmitted without risk using a Secure Sockets Layer (SSL) Protocol.
Full payment must be made within 7 days after placing your order, or the order will be invalid or canceled by system.
Please make sure that you have completed all the detailed information like contact person, address, post code and telephone number when filling in your buyer's information.
Payments by credit card may fail because of bank authorization and fraud prevention systems. When you have trouble with making a payment via credit card, you may try it again or contact your card-issuing bank.
Q: If I order multiple items will they ship all in the same shipment?
Orders placed online can ship from our Distribution Center or from a vendor. Therefore, your items may be shipped in multiple shipments. You will not be charged extra delivery fees for multiple shipments, as the single delivery fee will be distributed over the multiple shipments.
Q. Do you ship overseas and if I have to pay tax?
We do ship internationally, and there is no sales tax on our site. FREE SHIPPING!
Q. Can I ship a package to another address?
Yes, you can. Your ship-to address can be different from your billing address. But Your billing address must match your credit card given.
Please Email us the New address in such style :
name, no. of the house
street .city name
postal code and country and phone number
Q. How to know what size of shoes to buy?
Measure the foot as follows: Stand your heel against a wall and place something (eg a book) in front of the longest toe. Measure the dimensions between wall and book. This measure is your foot length. Since you often have different long feet, you should measure both feet and use the measurements from the longest foot.
Q. Can a woman order from the men’s sizing and vice versa?
Sure! Keep in mind that the men’s sizing is slightly longer and wider than women’s, so a Men’s size 40 will fit and feel larger than a Women’s size 40.
Q. Are the pictures correct with the color in reality?
We always look at our images against real products to ensure that the color matches what appears on the website. Because the color, due to settings and quality, differs depending on the display you can sometimes experience that the product has a different shade than it appears on the screen.
Q. Why has my card been declined?
The most common cause for card failure is a mis-type of your information. We recommend that you try placing your order again, ensuring that you enter your details correctly. If your card is still being declined we suggest contacting your bank to see why they have stopped your order.
Q. Why do not I receive confirmation from you?
Please check that our mail has not ended up in your spam. If not, you may have entered the wrong mail address at the time of purchase. Contact customer support to provide your information and help them find out what might have been wrong.
Q. Can I change my order after my credit card was charged?
Please note that once an order has been made and processed, it is difficult to do the editing and deletion. If you want to change the order, click on the contact button. We will do our best to meet your situation. But once the order has been shipped, the order can not be changed or canceled.
Q. I want to change or cancel my order
After you have placed your order, your order will be entered into our system to be processed. If for any reason you need to change or cancel your order, please contact us immediately. We will make every effort to assist you in changing your order or canceling your order. We fill orders and get them on their way as quickly as possible. So once your order has been shipped the order cannot be changed or cancelled. So if the order has already shipped please follow our return instructions.
Q. Will I be emailed my tracking number once my order ships out?
Yes, you are emailed your tracking number once the order has been approved to ship, assigned a tracking number and handed over to the warehouse for shipment. Please note: Although your order has been marked shipped and you receive this email confirmation, please allow up to 12-24 hours for tracking information to be available.
Q. Wrong Item, Color or Size
If you receive the wrong item, or if an item you receive is different from what you originally ordered, please contact our customer service department immediately. It is important that you contact us before returning your item. This way we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping. Before you call, please have your invoice that was either sent with the package or e-mailed to you in hand. This will aid the customer service representative in assisting you. In addition, please be prepared with a detailed description of the difference between the item(s) you ordered and the item you received before contacting us.
Q. How can I return a product purchased from the site?
We design our products to bring quality and performance to the active life of our customers. We feel the same way about customer service. If you need to return or exchange an item, let's make it happen.
The return policy for products purchased on sale varies depending on the conditions of the campaigns in which they were purchased. Special circumstances may require partnership with corporate business partners. For more information, please look at the returns page.
Q. How and when do I get my money refunded?
The refund will usually be made within two weeks of receiving your return and will be done automatically depending on how you paid the origin order. In exceptional circumstances, it may take longer with the refund, but no longer than 30 days.
The money is credited to the card used when ordering. When you look for in your bank statement if your money has been credited to your bank account or not, you should go back and look already from the date the order was placed, as it often appears that the money is returned in connection with the order date.
Any other questions?
Please feel free to contact us if you need further assistance.